With
our trained full time receptionists we are able to offer a
telephone answering service to small businesses that are
unable to handle telephone calls during working hours.
We
will be your receptionist for when:
Your
office is unattended.
You need to work undisturbed.
Your lines are engaged.
During busy times when not enough staff are available to
answer all incoming calls.
We
can be an extra pair of hands when needed at a fixed monthly
fee.
Calls
are diverted to our answering service by entering simple codes
in to your business telephone or mobile.
Calls
are answered in your business name or style and callers will
assume they are talking to a member of your staff.
Calls
would be handled as you instruct. These instructions can
change as often as required and could be for example:
Thank
you for calling ABC Plumbers, how can I help you?
I’m sorry Mr Smith is not available at the moment can
I
Take a message?
Arrange for him to call you back?
Give you his mobile number so you could contact him now?
Transfer you to him now?
Leave a message in his voice-mail box?
Subject
to your requirements, we would then inform you that someone
has called by:
Ringing a mobile number
Relaying a message by Text
Relaying a message by e-mail
Relaying a message by Fax
Leaving details on a remote accessible mail-box
We
aim to be an ‘Extension’ to your business.
Whilst
dealing with calls our team will be presented with the
information necessary to allow them to answer caller's basic
questions, as a well-prepared receptionist would be able to.
Callers
will either ask for "somebody" or
"something". We ask to be provided with a list of
your staff names with their job titles and each person can
have personalised instructions for us to follow.
We can
set up specific instructions for "something" call
types such as "New Business Enquiries",
"Customer Service" etc.
Callers
will be impressed with the level of service they are receiving
from the team of Telephone Answering specialists
HOW DOES IT WORK
Before we
take calls we will discuss with you how each call will be
handled, what type of calls will be expected and a list of
staff that may be asked for.
A unique
number will be issued so you can divert calls to us on any of
following conditions:
Divert
all calls
Divert on Busy
Divert on no reply
On
receipt of an incoming call our computer system will display
the name your business together with how the call is to be
handled.
All calls
are answered in your organisation’s name and the operators
follow the agreed instructions to answer the calls.
Messages
will be relayed either:
Immediately after each call
At the end of the day
At any agreed time
Each
business will have a personalised voice mail-box to take calls
out of normal hours. Businesses will be able to remotely
access the password protected mail-box or our operators will
deal with messages on the next working day.
COSTS
Various
call plans are available subject to your requirements. We do
not 'hide' costs and provide a fixed monthly fee that we
guarantee will not change no matter how many calls we handle
Messages
relayed to internal remote accessible voice-mail or e-mail,
free of charge
FREQUENTLY ASKED QUESTIONS
How
do I divert calls to you?
We
are Telecommunications experts and will advise the best way of
diverting calls subject to your types of lines, telephone
system and line services available. Usually it is just a
matter of entering a code to divert and a further code to
divert the cancellation
What
number do I divert my calls to?
A
unique number will be issued so the business can divert calls
to us on any of following conditions:
Divert all calls
Divert on Busy
Divert on no reply
Can
I divert my mobile phone calls to the answering service?
Yes,
you would divert calls in the same way to your unique number
Are
you a call centre?
No
- a call centre employs hundreds of people who take calls for
thousands of businesses. The people in call centres taking
your call may not even be in this country! This virtually
guarantees your client an ‘impersonal’ answer when they
phone you.
We
on the other hand will always allocate your calls to a small
team of trained, friendly, well-spoken operators. This means
your regular callers will get to know our operators – and
vice versa. This creates a warm reception for your clients and
the impression that our operators are part of your team.
Are
your prices higher than some other similar services?
No,
we give clear detailed prices - watch out for all the hidden
extras in other companies' pricing packages! It’s a little
like the mobile phone companies that offer you an incredibly
low monthly line rental, then charge heavily every time
someone calls, leaves a message or even to retrieve your
messages!
How
often can I divert calls?
You
can divert calls to us as often or as little as you like. An
operator will answer calls during working hours (9am to 5pm)
or by a personalised voice-mail outside these hours.
What
if I forget to un-divert calls
Each
business will have a personalised voice mail-box to take calls
out of normal hours. Our operators will then deal with
messages on the next working day.
How
many calls can be diverted
Unlimited
calls can be diverted at the fixed cost. Calls can be diverted
during long-term absence such as holidays.
What
does the service cost me?
A
fixed monthly fee is paid for the basic service. This monthly
fee is fixed irrespective of the number of calls received.
Each call that is diverted from your normal business line to
the answering service will be charged as a normal call on your
business telephone bill
Relayed messages are charged on a per message basis subject to
costs incurred
Fully itemised account activity would be provided each month
Bespoke
plans are available subject to your requirements.
Give us a call to discuss.
Tel: 0800 083 2058
OTHER SERVICES
08xx numbers.
We can supply non-geographic numbers such as 0800,
0845 and 0870 numbers.
e-mail addresses
We can supply businesses with unlimited e-mail
addresses with forwarding of messages by numerous methods as
per our answering service
Dealing with
responses to advertisements
We can take messages direct to your unique number
during advertising campaigns or job advertising. Further we
can supply temporary 08xx numbers for specific campaigns with
monitoring of response for later analysis.
Letter writing
and printing
Dictation and printing of letters with letterhead
design if required
Payroll
processing
Weekly or monthly processing of company payroll
including pay slip production. Including P45 and year end
processing.
Account &
Debt Chasing
Telephone calls to follow up of outstanding debts
from company debtors.
Tel:
0800 083 2058
